FAQs

Frequently Asked Questions

Can I track my order after it has been shipped?

Yes. Once your item is shipped, you will receive a confirmation email with a tracking ID and a link to monitor your package's status in real time.

What should I do if my order arrives damaged?

Please contact us at service@trwoven.com within 24 hours of delivery. Be sure to include clear photos of the damaged item and packaging to help us process your request quickly.

Does TRwoven provide technical support for its products?

Yes. We offer comprehensive support, including assistance with product assembly and troubleshooting. Our support team is ready to help ensure your storage solutions work as expected.

How are the rattan baskets and storage racks packaged?

Our products are carefully packaged for safe delivery. Baskets are wrapped in protective materials. Larger racks are shipped disassembled in sturdy boxes with foam padding to prevent damage during transit.

Will I need to pay import duties, taxes, or VAT?

Product prices and shipping fees at checkout do not include import duties, taxes, or additional charges your country may require. These costs are the recipient's responsibility and vary by location.

What does the one-year limited warranty cover?

Our warranty covers manufacturing defects in materials and workmanship under normal use. It does not cover damages caused by misuse, accidental damage, or improper assembly.

What should I do if I encounter issues with my storage products?

If you have any problems with your TRwoven products, please contact us at service@trwoven.com. Include a detailed description and photos or videos (if applicable) to help us provide a fast resolution.

What is your return and refund policy?

We offer a 30-day return policy from the date of delivery. Items must be unused, in their original packaging, and in resalable condition. To initiate a return, please contact us at service@trwoven.com. For more details, please refer to our Refund Policy.

What are your shipping times and delivery areas?

We ship worldwide. Standard delivery times are as follows:

  • United States: 5–10 business days
  • Other countries: Delivery times vary by location

Estimated delivery times will be displayed at checkout.

How can I get technical support?

You can reach our technical support team through the following methods:

Our customer service hours are Monday to Saturday, 08:00–18:00 (GMT+8). Closed on Sundays.

Company Information

Company Name: TRwoven

Address: Stone Town Gem Industrial Zone, Gaozhou, Guangdong Province, 525200, China

Email: service@trwoven.com

Phone: +86 180 8886 2645

Customer Service Hours: Monday to Saturday, 08:00–18:00 (GMT+8). Closed on Sundays.