Shipping policy

Shipping Policy – TRwoven

At TRwoven, we prioritize ensuring that your products arrive in excellent condition and on time. To provide a seamless delivery experience, we have established strong partnerships with reliable and secure shipping carriers. Below is an overview of our shipping methods, delivery times, and other essential details to enhance your shopping experience.

1. Shipping Methods

Shipping from Local Warehouses

  • USA: FedEx or UPS
  • Australia: Direct Freight Express, Allied, or Hunter Express
  • EU: DHL or UPS
  • Canada: FedEx or UPS
  • UK: DX

Shipping from Factory

DHL Express or FedEx Express

Note: The carrier will be selected based on product model, stock availability, and shipping address. Specific carrier selection is currently not supported.

Signature Requirement

For security and delivery accuracy, most shipments will require a signature upon delivery. Please ensure someone is available to receive and sign for the package. If you have special delivery instructions, please contact us prior to shipping.

Tracking Information

Once your order is shipped, we will send you the carrier details and tracking number via email. Please monitor your tracking information and ensure timely receipt of your package.

2. Delivery Time

Processing Time

Orders are processed within 1–2 business days, with an order cut-off time of 17:00 (GMT+08). Once processing is complete, your order will be shipped promptly.

Estimated Shipping Time

  • China: 2–4 business days
  • USA: 3–7 business days
  • EU: 3–10 business days
  • Australia: 3–10 business days
  • Canada: 3–7 business days
  • UK: 3–7 business days
  • Other Countries: 6–12 business days

Please note: Delivery times are estimates based on typical performance by our logistics partners. External factors such as weather, customs inspections, or carrier delays may affect actual delivery times.

3. Shipping Fees and Taxes

Shipping Fees

We offer free shipping to all countries we currently serve.

Taxes and Import Duties

  • From Local Warehouses: No additional taxes or GST will be charged upon delivery, as TRwoven has already paid these duties when importing to your country.
  • From Factory: We aim to pre-pay import duties and VAT where possible. However, due to regulations in some countries, you may be required to pay taxes or VAT upon delivery. These charges, if applicable, are the responsibility of the customer.

4. Packaging Details

We take special care to ensure that your products are well-protected during shipping.

  • Assembled Parts: Products are fully assembled by our technicians at the factory.
  • Wooden Box Packaging: Products are wrapped in transparent plastic film, with foam filling any gaps. The box is securely sealed for optimal protection.
  • Pallet Base (If Applicable): Some models include a pallet at the bottom of the box for safe long-distance transportation.

If you have any special packaging requests or concerns, please contact our customer service team.

5. Customer Service and Support

If you have any questions or issues regarding your shipment or need further information, our customer support team is here to assist you. We are committed to providing timely and professional service.

  • Email: service@trwoven.com
  • Phone: +86 180 8886 2645
  • Customer Service Hours: Monday to Friday, 08:00–18:00 (GMT+08)

6. Returns and Refunds

For details about returns or refunds, please refer to our Return & Refund Policy.